Write to us

support@questburg.com — we reply within two business days.

Deleting your account and data

You can delete your Questburg account in the app or by email.

In the app. More → Family settings → Delete account, then enter your password. The account is deleted right away and cannot be restored.

Without the app. Write to support@questburg.com from the email address the account is registered with — we’ll delete the account within 30 days.

What is deleted. If you registered the family, the whole family is deleted: every grown-up’s email and password, the family name, members’ names, heroes, quests, check-offs, points, rewards and history. If you were invited, only your own sign-in is deleted — the family stays.

What is kept. Sign-up attempt records — the email and IP address — are kept for up to 30 days after the attempt: they protect against automated sign-ups.

Common questions

Forgot your password? On the sign-in screen tap “Forgot password?” — we email a link.

How do I add a second grown-up? Family settings → “Give sign-in” next to the grown-up → send them the link.

A kid checked off too much? Tap “No” on the check-off, or undo an approved one in Events.